Thursday, February 10, 2005

I hate Safeway

The big grocery chain up here is Safeway. For the last few years they've tried to put on a customer friendly face and I can't take it anymore. It's way over the top. Here are the two policies I hate the most. Let's say you're looking for something - cereal for example. So I go up to one of these Safeway workers and ask where I can find the cereal. The exchange goes exactly like this:

Safeway:"It's on aisle 6 on the right hand side toward the beginning of the aisle".
Me: "O.K. Got it. Thanks."
Safeway: "Would you like me to show you?"

I swear to God - they offer to take you there EVERY SINGLE TIME! What the hell is up with that? Am I a moron? Do I look like a moron? Or perhaps they think I'm blind? Could that be? Either that or the cereal must be camouflaged. You've told me the aisle number, the side of the aisle and the precise location within the side of the aisle and you're asking me if I need you to take me there? You've just given me idiot proof directions but you're wondering if I'll make it on my own? Not to mention that once you get to aisle 6, it's next to impossible to miss the cereal. It's EVERYWHERE!!! I couldn't miss it if I wanted to. And once is in a while you get one of these super annoying, over-eager worker bees who can't take no for an answer. They ask me if they can show me the way and I say no. Then they say they'll show me anyway. I again say no thanks. They're like "Hey, it's no problem. I'm happy to help. Just follow me." And before I can utter my third "no" they're already walking toward aisle 6. I get so disgusted that at the last minute I try to lose the guy by making a hard left at aisle 5. Next thing you know, as I'm halfway down aisle 5, I hear this loud voice yell out: "HEY SIR! YOU'RE GOING THE WRONG WAY! THE CEREAL IS ON THE NEXT AISLE! FOLLOW MEEEEEEEE!"

The next vexatious part of Safeway experience in the checkout policy. They ring you up, bag your groceries, take your credit card and then study the receipt really closely to they can make an attempt at your name:
"Thank you Mr.... Let's see here... Hmmm... Mr. Zeewig? Or is that Swag? Mr Swag?" "Or maybe Sweg?"
"No, it's Zweig."
"Swige? Is that it?"
"No, Zweig. Zweig with a Z."
"Oh, I see. Zeeweig. Like that?"
"NO! Just Zweig."
"O.K. I got it. Have a nice day Mr. Sweig."

Don't they get that the whole point of saying your name is to act like you actually know the person whose name you're saying? They're obviously trying to convey that friendly neighborhood grocery of the 50's type of feeling but it's NOT WORKING PEOPLE!"

So I grab my bags in disgust and turn toward the door when I hear one final: "Can I help you to your car?"

124 Comments:

At 5:41 PM, Blogger David Cowan said...

Once, after I signed the credit slip, a cash register clerk insisted that I also sign the back of my unsigned credit card. Then she carefully examined the two signatures to make sure they match!

 
At 8:58 AM, Anonymous Anonymous said...

Christmas is just around the corner. No time to go to the mall...then do your shopping online. We sell everything that the mall sells. Shop today!

 
At 12:34 AM, Anonymous Anonymous said...

This may be a surprise, but yes, there ARE people who are so stupid that will need you to lead them by the seat of their pants to the aisle after you gave explicitly specific directions, or they WILL get lost. One time I had a customer ask me where the sugar was. . . if he had turned around (literally just turned around to face the other side of the aisle) he would have seen the long row of sugar and sugar substitutes.

Then again if it is a Safeway there are signs above the aisles, and instead of looking for an employee to help you one could always try reading the signs above the aisles; since every Safeway I've been in has had "cereal" clearly marked in the top banners. (I realize that wasn't the real purpose of the rant but this is something that bugs the heck out of retail employees -- when customers have the gall to act like people who can't read then get offended when they're treated as such)

 
At 2:04 AM, Anonymous Lucas Hokanson said...

Okiee Dokie finally time for a SAfeway Worker to Chime in, First We H A V E to offer to show you to the item. that person however may have been too excessive, Anyways. we are trained to greet by names here, we get frequent "mystery shoppers" that come from the HQ to evaluate us and so on and if we fail on something we get dinged...

 
At 3:31 PM, Anonymous Anonymous said...

Hi, can I help you find anything? Fuck off. Safeway tortures its employees, god forgive you, if you don't show some dumb shit where the milk is. We are punished to the fullest extent if we don't harass our customers. The punishment is not worth it. Hi, can I help you? No? Why Not? Please don't tell Steve Burd that I didn't show you!

 
At 11:25 PM, Anonymous Anonymous said...

Hi, I work at Safeway and it is required that you offer to show the person where the item is located if they ask. It's part of our five star service program. Employees are rewarded based on their own service scores (if you get 5 10's in a row you get a $50 gift card) So that's what's up, but I can understand getting frusterated with it.

 
At 8:53 PM, Anonymous Anonymous said...

I work at Safeway, and we HAVE to say that. Trust me, I DO NOT WANT TO SHOW YOU WHERE IT IS. I really have better things to do with my time thatn show people where cereal is. P.S. David Cowan, they're doing that to protect YOU from FRAUD. what is a random person picked up ur card, and they didn't check the signature??? THen you'd be pissed for NOT checking. stupid idiot.

 
At 5:32 PM, Anonymous Anonymous said...

the store managers and asst mgrs watch us employees on the hidden cameras which by the way are aimed at the employees not the shoppers to make sure you greet,anticipate and if you don't they call you into the store managers office and ream you out....then ask you to donate to the safeway charities if you say no they will call you in repeatedly till you break donate

 
At 7:46 PM, Anonymous Anonymous said...

DON'T SHOP AT SAFEWAY, DON'T APPLY TO WORK AT SAFEWAY! i work for safeway, for over 3 years now and i fucking hate it! we have to say all that stupid shit to the customers, not because of the 5 star service program, but because everytime a store aces secret shops, the store manager or dist. mgr gets a bonus. trust everytme they bug you about attributes, customer service performance and shit is because money is on the line for them. and yes there are people that fucking retarded. they should wear labels on their forehead saying "i iz r tarded" so we can avoid them. fuck the customers! i had a bitch argue with me over .07cents of broccoli! a single person has the potential to be intelligent, but people as a whole are handicaped! i can right a novel on safeway smut. EVERYONE SHOP AT ALBERSTONS or FRYS!!! oh and you wanna talk stupid, i'm the bookkeeper, so not only do i help stupid customers, i get to fix all the mistakes that the cashiers make, anything and everything money related i fix and send to our accouting division. guess what, cashiers make over $18 an hour! i'm topped out at $14!! WTF I mastered their job & got promoted, give them their job to do, fix their mistakes, work longer harder hours and i'm required to know more but their asses make more! FUCK THE UNION TOO! AND i apologize to those few inteligent people out there who have to put up with our corporate crap!

 
At 9:26 PM, Anonymous Anonymous said...

I work at Safeway and I try my best to avoid questions. I don't have a perky voice, and I don't go out of my way to help anybody. Plus I don't thank by last name cuz I don't see the point. Haha, so you'd love me!

I totally agree with your rant. Some of my coworkers are so fucking annoying.

 
At 9:58 PM, Anonymous Anonymous said...

So if you don't like being tortured by the Safeway employees sign a card send it in and then sign 400 more, we dont like doing this stupid shit either.WE ARE FORCED TO ACT LIKE RETARDS. We don't want to, we would rather just do our jobs get paid and go home but,noooooooo Safeway has to make our lives miserable, stick it up the freakin corporate rearends. There are no so many rules that a person would never like to work there, they don't want to pay us, but they want us to jump thru hoops. I HATE IT, but I have a house to support so I get by with as little as I can. Safeway needs to wake up, they need to let the stores make up their own rules not some stupid ass bite in a suit making up stupid shit just to humor him or her self..Free the Safeway employees from crap!

 
At 9:56 AM, Anonymous chria said...

I hate safeway!!!! I was just fired from there because of a cranky old bitch that says i have a poor attitude. Yet no one else has a problem with me. Thats ok though cause safeway is a shit hole and who wants to work there anyway!!!!

 
At 3:05 PM, Anonymous Anonymous said...

It SOUNDS like you're an idiot, oe at least a little whiner: you're COMPLAINING because they offer to assist you with something you are too stupid to figure out in the first place?!!

What is this world coming to?!!!

Stop wasting our time displaying your ignorance and ingratitude: just say THANK YOU and NO THANK YOU, and shut your hole.

 
At 3:19 PM, Anonymous Anonymous said...

Yeah, I agree with the last Commenter: If you couldn't find cereal in the first place, what harm is it if they offer to take you to the spot so you know for sure?

When someone holds the door open for you at work on your apartment, do you bitch them out because you think they think you're too weak to open your own door?

Ludicrous.

 
At 9:48 PM, Anonymous Anonymous said...

ok i know what u r saying glend i agree and in some ways i disagree.who wouldnt want superior customer service?i know i wouldnt go back!also you must of a had a bad day or dont like conversation because your getting to worked up over superior customer service.also i agree because its pointless at time because i use to work at safeway i have to go all out my way for a person for the most minor things and the whole stupid union,and secret shopper points is pointless thats just crazy!!alot of people get paid less and they give more labor than people who dont really do anything!like compare a cashier to a deli clerk or a courtesy clerk to a cashier!!its unfair labor compared to the dollar!i decided im going to petition and fight because thats unfair!also i understand how you may feel underestimated,or annoyed.especially if your in a rush!but umm yeah i could say more but i dont want to sound like a whiner or complainer.so you should petition and talk to them about if its such a big deal!

 
At 9:53 PM, Anonymous Anonymous said...

ok i know what u r saying glend i agree and in some ways i disagree.who wouldnt want superior customer service?i know i wouldnt go back! if there was none!also you must of a had a bad day or dont like conversation because your getting to worked up over superior customer service.also i agree because its pointless at time because i use to work at safeway i have to go all out my way for a person for the most minor things and the whole stupid union,and secret shopper points is pointless thats just crazy!!alot of people get paid less and they give more labor than people who dont really do anything!like compare a cashier to a deli clerk or a courtesy clerk to a cashier!!its unfair labor compared to the dollar!i decided im going to petition and fight because thats unfair!also i understand how you may feel underestimated,or annoyed.especially if your in a rush!but umm yeah i could say more but i dont want to sound like a whiner or complainer.so you should petition and talk to them about if its such a big deal!

 
At 7:46 PM, Anonymous Anonymous said...

I just started working at safeway and less than two hours on the job my manager (fucktard) blessed me out because I don't say, "Hi, how are you?" to every customer that comes up. Excuse me, but I'm not going to interrupt someone just to say "hi" when he or she is trying to control a kid or write a check. And yeah, having to offer to take the person to the requested item is unnecessary. Courtesy clerks are treated like slaves here, every checker thinks they own you, plus all the other bs we have to do, while the "management" is too busy walking around with a dumb ass smile on their faces to do any real work. I don't think I'll be employed here very long, I have too much self-respect!

 
At 12:27 PM, Anonymous Anonymous said...

After reading this blog, I felt compelled to share several unpleasant memories of my working at Safeway. For 11 years I worked part-time for them while as a student in high school and college. I recall how store managers deliberately manipulated my work schedules all the time to prevent me from attending high school or college classes. I recall the initial days when Safeway company policy mandated cashiers to call item prices. A typical cashier-to-customer interaction included saying “hello,” calling item prices as fast as you can say them aloud, saying the grocery bill total, collecting money, and finally saying “thank you and have a nice day.” Even though store managers acknowledged I stopped calling prices to respond to a customer’s questions, they would still threaten to cite me for violating company policy. To avoid the verbal abuse, I nodded to customers’ questions as much as possible and ignored the more talkative customers. When my store got the new scanning technology, the company substituted calling item prices for intense monitoring cashier scan rates. My store managers kept performance logs, watched me behind two-way mirrors, and verbally reprimanded me for every slow day. My store managers often refused to let me go to the bathroom except during timed breaks. I recall once when a manager followed me to the bathroom and verbally reprimanded me while I sat relieving myself on the toilet. I recall a store manager who grabbed me by my collar and another who shoved me into the dairy case. Since leaving Safeway about 20 years ago for a successful and lucrative career in a computer-related engineering field, I have never looked back nor returned to shop at any Safeway.

 
At 10:48 AM, Anonymous Anonymous said...

I've been with Safeway since before this whole "World Class Service" program started, it was VONS then and if was fine until Safeway bought VONS and the shit hit the fan. The moral in the stores has been rock bottom for years even before the longest grocery strike in history. I just got my ass chewed and made to feel pretty worthless because I didn't offer a sample to the mystery shopper last Tues at 5pm. I was told I didn't care about my job or my manager I was the worst in the store, etc etc. Now I believe in a service program and I believe in some of the "attributes" we are forced to follow, but it's the way in which this corporation executes this program that bothers me to no end. Now I'm told to offer a sample of everything regardless of whether the costumer can eat it, like a raw potato or a raw brussel sprout. Is that "customer service" or "corporate service"?

 
At 10:05 PM, Anonymous Anonymous said...

I've been working at Safeway for about 7 months now, in the seafood department.

Has anyone heard of "Sales Force" training? Starting April 1st, every perimeter department employee in my store (days for other stores vary) is going to get a whole hell of a lot more annoying. We are going to be, more or less, required to hard-sell you on shit. A conversation may go like this.


(You looking at a hunk of beef)
Employee: "Hey there, looking for something for dinner tonight?"

You: "Huh? Oh, yeah, I think I've found what I want, thanks."

Employee: "Yes, that particular cut is my personal favorite. It goes particularly well with asparagus, and while you're planning dinner, why not check out our pre-cooked shrimp as an appetizer?"

You: "No thanks, This will do fine."

Employee: "Let me get you a sample of our shrimp. Care to try it with our (insert brand) cocktail sauce?"

(Employee magically produces said sample from behind the counter, as if it were already made up (hint: it was))

Employee: "Here you are! Aren't they good? At only $X.XX, they're a great buy this week! How much would you like?"


That's right, we're going to be care salesmen from hell. Sure, it's annoying to customers (the whole idea is to get you to buy crap you don't want at our inflated prices, AND get you to return). What about us employees, though?

Imagine yourself, if you will, in our shoes. For 8 hours of a 9 hour shift, we are actively tracking down customers and spending anywhere from 2-5 minutes selling you crap we know you don't want. Most stores are already running on a fishline (Our deli needs 3 more people to function properly, but management refuses to hire anyone), meaning that those 5 minutes we spend pushing crap on you is time we could use to fill cases, or wrap product, make up batches of this or that, etc.

The current goal for sales (set upon us by our district manager) is over 1400 dollars more each week than last year's sales for that week. We will not see any of that extra money. We will get bitched out for not keeping things full. We will live in fear of secret shoppers more than we do now, as they will grade us on how hard we try to sell things. Our pay will most likely be cut, and we will possibly be fired, for not "going the extra mile".

Being an employee at Safeway is not a walk in the park on a bright summer day. It is a crawl through enemy territory at night with no clothes, food, or gear.

In closing, Are you irritated by the way we act around customers? FOR THE LOVE OF GOD, USE THE FEEDBACK CARDS! Don't bitch out the single employee that's trying too hard to help, bitch out the ENTIRE STORE that's trying too hard to help. Would you prefer that employee to get fired and replaced with another that will do the same, or would you like to see a real change?

 
At 11:55 PM, Anonymous Anonymous said...

Wow... I'm not alone. I've worked produce at Safeway for about 8 months now thinking a corporate union job would be organized and fair. Yikes.

The company flat out exploites their employees to increase profits and cut costs. They cut department hours, double the workload and now the Sales Force program makes it impossible to do your job.
Keeping the department filled, culled and cleaned is hard enough, not to mention writing and sending orders, recieving the truck, doing signs for the department, leading customers around the store every 3 fucking minutes and on and on... all on a clerks wage.
Now with the Sales Force program, I cant do my job because I have to chat with customers and try to sell(push) them items they dont want. I have to walk around offering samples. I have to be all nice and social. Now, who is filling the department and doing the orders and removing the bad produce that customers scowl at? Whos making the signs that customers always bitch arent there for the products? Not me anymore.

So what now? I dont do the program, I'm fired. The department falls apart, I'm fired. I work late and claim overtime, I'm fired. I work late and not claim overtime(freetiming), I'm fired by the wonderful union that is supposed to protect me from being exploited by said company.

I'm already on the edge of being suspended for freetiming to try and keep up with the unbearable pressure that Safeway puts on its employees. If it wasnt for the recession, I'd quit tomorrow. I am looking for another job just the same.

So customers, next time dont think for a second that we like harrassing you. We want to be left alone to work as much as you want to be left alone to shop... in peace. If you have a beef, fill out the feedback cards at the customer service desk - ALOT. You'll be doing Safeway employees a favour.

 
At 1:31 PM, Blogger Paydog 23 said...

This comment has been removed by the author.

 
At 1:34 PM, Blogger Paydog 23 said...

Man fellas you aren't alone. For 14 months I was an excellent model employee-- I followed the rules, worked hard, pushed my carts, and provided great customer service. I got along with almost all my coworkers and I was friends with most of them. All around me, I saw people slacking off and doing questionable things. One girl didn't do any of her duties, ever, except for bagging, where she spent a good deal of time chatting away with her coworker friends. She wasn't fired for not doing her job. I've heard stories of people having sex at work and getting paid for it. True stories. They weren't fired for it. I've seen one cashier treat customers rudely on numerous occasions. She wasn't fired for it. Yet when I broke the "no goatee" policy today, the manager got really mad, though he either hid it or calmed down later.

He gave me the ridiculous choice of shaving in the bathroom with razor blades he'd provide or going home and not coming back for any shift until I shaved.

I chose the latter; i refused to shave because I wanted to stand up to the company and be regarded as a rebel for a cause. I wanted to show how ridiculous and stupid and unjust both management and the corporation act by kicking out a competent employee for a little thing while keeping incompetent, rude, douchebag employees who commit major transgressions. I wanted to help develop my self-confidence through this incident. i wanted to keep my goatee.

Now, here I am, facing termination within 7 days if I don't shave. And I did nearly everything else and treated everyone else the right way. FUCK SAFEWAY!!!!!!!

 
At 3:15 PM, Anonymous Anonymous said...

it's hella funny that alot of the comments are from people who work at safeway... i found this site after googling "i hate safeway".. i work there.. i hate all you customers. burn in hell, and fuck the bullshit corporate service program.. its fucking stupid and neverworks.. get a fucking hint.. what happened to just being nice.. that wasnt good enough.. "no, these are the steps to being nice".. but i will say its hard to be nice when for the 30th time that day, some dipshit customer walks in without even looking (helpless) for something and just blurts out "mayonaise!".. what the fuck happened to "excuse me" wheres the mayo? or hey how about looking for it since its usally with the condiments like every single fucking grocery store in the world.. just walk to you A.) see pickles, ketchup, mustard etc. or B.) look at the giant signs that hang over the isle or the multiple little signs hanging over the shelves.
ps.. ive worked for safeway for 12 years, i hate every minute of it.
and 97 percent of the customers maybe 99, and about 4/5's the employees. eat shit im out

 
At 6:29 PM, Anonymous Anonymous said...

i work at a colorado safeway....were the motto is harass the worker and annoy the customers....from the store manager who shows off his how can i fuck up next weeks schedule...head clerks with anger mgmt problems...the corporation to tell you to stay longer to help out then call you in to the mgr's office for your verbal prostate exam....who told you to work overtime...and everyones favorite time to get your lunch break ....i've been at work a full hour...and as far as the shops if you get a 10 you get free cold pizza...attention employee your free lunch pizza is here(10am)the illegals from paramount will be feeling up every slice until your lunch break...safeway corporate with steve burd will bankrupt itself with its endless idiotic paperwork the 5S program,borrowed from himmler no doubt...

 
At 6:46 PM, Anonymous Anonymous said...

oh the 5S program..Slavery,Stupidity,Sarcasm,
Saliva,Shit!.......Do you know the 5S auditor....and turn off the p.a. jeez more panic at the checkstand then when the titanic orchestra was warming up!...most safeway employees invest there earnings in aspirin,alcohol and cigarettes...but shop at king soopers

 
At 11:08 AM, Anonymous ALEX MITCHELL!!!!!!!! said...

I worked at this store for a year and a half. I have to start by saying i hated every bit of it!!!! This store and all of his stupid polices!!! And now i have to say that working here, there is a system they use called "secret shopping" where a "secret shopper" comes in and rates us on all of our costumer service attributes. For example say you are a courtesy clerk, your attributes when some one asks where something is are "G.A.T" it stands for Greet, Anticipate the customers needs And Take them to the item. If you happen to miss any of these you are looked down upon at the next team bashing you have! You also have to follow other dumb ass rules around the store like "Offer Carryout assistance" "Thank by last name" "Check for stuff on the bottom of the baskart (B.O.B),"... baskart??? who the F*** says baskart? And you think you could escape this by being in another department??? nope! I'll name a few, and REMEMBER you MUST do these otherwise you get shunned!
Deli-
.Greet
.Offer sample
.Eye Contact
.Visible Name Tag
Seafood-
.Greet
.Offer sample?
.Eye Contact
.Visible Name Tag
.Offer suggestion
.Take to item
Bakery-
.Greet
.Offer sample?
.Eye Contact
.Visible Name Tag
.Offer suggestion
.Take to item
I worked in this department and once offered a sample of an entire cake that cost $45. And the customer took me up on my offer. You want to know what happened to the rest of the cake??? We HAD to throw it away.
You may be asking yourself why we would do something this Absurd??

BECAUSE THE BULL SH** POLICY SAYS THAT WE HAVE TO!!!!!!

If you think the costumer service attributes suck a**! Check out how well L&I and the Union stick up for there slave like employees. And how great the management is at these stores.

If you ever catch one of these employees off guard and they look like they want to kill themselves, now you know why.

And by the way I got %100 on all my shop scores and quit, didnt get fired. Thank you very much

-Best Regards

Unsatisfied Safeway Employee

 
At 7:22 PM, Anonymous Anonymous said...

ya man i am a current employee at a safeway store and myself and all the other employees (at least those that can speak fluent english and havent been working there for 10+ years)ABSOLUTELEY HATE IT. I have got 6+ 10's ( 100% on our secret shop) and if you were to get just one bad shop (not a 10)they come over to you and nag you about your performance. personally I have to rob the place blind just to justify my poor wages and BS union garbage (which does NOTHING FOR YOU). Safeway sucks and from what i heard im getting fired soon. HOOORAYYYY

 
At 5:47 PM, Anonymous Anonymous said...

slavewage....come on in...we'll pester and annoy you with are forced coparate bs...steve burd is an ass ....the workers would seem happier if they cut the daily ass-reaming...and god-forbid your not at least a head clerk...otherwise your a peon....the asst mgrs and head clerks would think aushwitz was disneyland....and if you ask a question ...you get YOUR BEING INSUBORDINATE!..I'M A MANAGER!....fortunately i've been working for 30 years and know how to push these assholes to the line....most of the head clerks..have a solid 10th grade education....as slavewage promotes on seniority over experience...how is this company still in buisness....with reichfuhrer-ss steve burd,

 
At 6:07 PM, Anonymous Anonymous said...

slaveway....a wonderful job if you like being reamed...and damn if there are more then 3 people in line....all hell breaks loose and dept mgrs are called to checkout...the only drawback is the dept mgr is the only one in the dept..they they get reamed because a customer has to wait!..and customer service there isn't anybody there because there not doing anything ...in the eyes of mgmt and are cleaning out the toilets....and when the customer service clerk shows up ...you'll have too wait more as a peon ,they won't have an over-ride card and you'll have to wait for a mgr...who hide in the mgrs office drinking lattes from starbucks while planning out who is the person to be reamed out....and for all you new hires,like they'll hire anybody to help..it don't get any better...if your lucky you'll have a stroke from the alcohol and cigerettes you'll soon be addicted to....and get to go on permanant disability...

 
At 6:14 PM, Anonymous Anonymous said...

safeway..were we cut costs by letting 14 people do the work of 45..and being kind enough to let them make $7.79 an hour while steve burd yearly compensation is $30 million dollars.....great job steve ..safeway shares went from $80 a share to $22 under his deranged management ....5S what a waste of time, were retards we need a sign that says cash register or shit we'd never find it ...waste some more money you hell-bound asshole...

 
At 6:18 PM, Anonymous Anonymous said...

heard a first asst mgr tell a young girl who had asked for an employment application....why would you want to do that to yourself!..you like being yelled at!

 
At 6:22 PM, Anonymous Anonymous said...

5 10's in a row for a $50 gift card...sorry to tell you, you'll get 4-10shops but you'll alwats miss the 5th by getting 99.9....sorry whats the consolation prize, don pardo ....well steve well bring him/her into the mgrs off for a free anal prodding..

 
At 4:09 PM, Anonymous Anonymous said...

I've worked for safeway for the last 3 years in the starbucks kiosk. The first year of my employment I was treated very well, was complimented frequently for my great work ethic and good customer service. We were never asked to be put in such a position where we'd have to 'push' items on customers, nor were we asked to physically walk with the customer to the product they were looking for, be sure to 'touch' the product and be sure to wish them a wonderful day.

Management at my particular store was useless. They all sat in the office with the door locked and all you could hear was laughter booming from inside. They would occasionally venture out of their den to harass employees, bark at the single barista in the kiosk to hand out samples, and they might 'face' an end by moving one jar of peanut butter to the front row. They would also get starbucks employees to 'wipe up' the soup counter for the deli, and to wipe the tables outside. This usually wouldn't be a problem, but every time I was asked to do these tasks I was alone in the kiosk, and if a customer was waiting for 2 minutes while I clean up the cigarette covered tables outside, I'd get in trouble for it.

Meanwhile every employee is busting their ass trying to keep up with the excess work required. They didn't only cut back hours, they removed necessary shifts that would require employees to not be able to take their eligible breaks.

In the starbucks kiosk, I was the 2nd in seniority after over 3 years, I also had a decent hourly wage considering all the hours I've slaved away at that place caught up. We closed the kiosk at 9pm, and our shift ended at 9:30pm.

We were required to finish cleaning up the kiosk right until 9:30, but my issue was that during my closing shift I never once got a chance to take my break. I was always starving by the end of my shift, so I'd turn the lights out and go buy a sandwich and take a 15 from 9:00-9:15, then I'd give the counters a wipe and make sure everything in perfect for the person opening all the way until 9:30. This was not an issue of me not doing my job, the issue was that management had apparently been trying to find a reason to get me fired because I was top of the payroll in my department. I was accused of time theft, and without a warning I was asked to quit. My fellow employees usually spend their last 30 minutes chatting with the deli employees, or sitting upstairs. That IS time theft, I was only taking my break. They fired me, and threatened my moms job so that I wouldn't go to the union about it. I am glad that I don't have to work for that place anymore. They'd even threaten us to raise money for donations, which all contributes to their bonus. The point of this is, I hate safeway too :)

 
At 7:19 PM, Anonymous Anonymous said...

safeway....a fate worse than hell...let's see we'll cut the employees by 60% and give the remaining 40% loads of b/s.. 5s,sales force....ass-backwards management...please don't harass the employees thats what the managers are for...i know,...lets have a customer service huddle during the dinner rush....yeaaah..

 
At 7:28 PM, Anonymous Anonymous said...

tip for safeway employees...when a manager starts ripping you a new one...put your hand on your head and say i just got a migraine then tell them you'll have to leave you don't feel good...if they give you shit about firing you say...well i'll have to consult the labor board and my attorney...with there 9th grade education....even they realize with a skeleton crew they will have too work harder...and ask if they will need a doctors note...which you really only need if your out more than 3 times....

 
At 7:28 PM, Anonymous Anonymous said...

3 days in a row...

 
At 9:08 AM, Anonymous Anonymous said...

I, too, work at Safeway. I ahave worked there for three years, and I, too, have to offer to take you to your product, I have to ask you if you want help out, I have to GAT. Greet, Anticipate and Take. This is in fact a sevice for the customers ... maybe you are the person that can find something by a finger point, or vocal direction. I have to inform you, sorry to say, but you are NOT the only person in the store. It is extra work for us to take you to the product, we have to drop what we're doing, and actually not only take you to the aisle, but we are supposed to physically touch the shelf where the item is. I rea a rant about a woman with coupons not agreeing with the policy of said coupons. It wouldn't have been so bad, but she was a WIC customer. Let's see how loud she would yell, if we honored her coupons, and then took away her WIC. I mean, why should I pay for her milk and eggs if she can't use only one coupon per item?
Dont get me wrong, I love my customers, but you're right about the UNION {I hate it, too}

 
At 11:17 AM, Anonymous Anonymous said...

safeway employees stop bitching just cause you have to do the work of 3 people and there is never anybody to give your breaks...i expect the head clerks will be given whips soon....this company is so full of bullshit...and it shows as the stock price is now 19 a share ....assholes....

 
At 10:59 AM, Anonymous Anonymous said...

Safeway.....cut the employee hours then lets scream at the employees that are left if we get a 5.8 shop ...lets cut the hours that will show the employees how to piss off the remaining customers when they have to wait even more....safeway....steve burd is an idiot but a smart idiot as he walks away yearly with 30 million dollars and his board member salary from kohls of $300,000...please steve can i get $7.79 an hour!

 
At 1:19 AM, Anonymous Anonymous said...

I worked for Safeway for a little over a year. Safeway is what it would have been like if the Nazis had opened a food store. Everyone is paranoid about getting written up by the secret shoppers as a result no one is willing to help you when you first start out. I worked in the deli where I had to basically force the other employees to teach me the day to day operations. And when came break time came the only channel allowed on the tv in the break room were Safeway commercials. It was so much bullshit that I became a heavy smoker just to keep from going postal and "cleansing" the store.

 
At 6:51 PM, Anonymous Anonymous said...

slaveway:ingreediants for strife....yes walking to the store i see a curtesy clerk..in the parking lot and a head clerk bellowing from the front door....you missed a cart....thankfully the valium was just kicking in for my 8hr's in the 12 circle of steve burd's hell!

 
At 11:21 AM, Blogger SukaStyle said...

As an employee who just resigned today... YOU HAVE NO IDEA!!!! This place seems to use a revised issue of the Nazi regime handbook for compliance with fear and oppression. You cannot believe how they basically ask you to fly a plane and then blind fold you. There is no hope... they have a consistent policy of understaffing and then complaining that the employees are not keeping up... "No more than 3 per check out lane!" But alas, there are only 2 checkers available and it's 4pm and getting busy! Squeeze the life force, every drop from the worker slaves, so that the bottom line looks good and the execs get their bonuses! And they will pay you nothing, remind you that your lucky to work in this economy while bragging about Safeway being only second in retail nationwide to Walmart. I could go on and on; cleanliness, management, faster pussycat or die! die! I think I might right a book.

 
At 11:28 AM, Anonymous Anonymous said...

As I read all of these posts... there is power... CALL MICHAEL MOORE to do a documentary on this... interviews, stats, company history, lawsuit case histories... or it just might make a grand 'ol book! Stay tuned for the story of the .com NIGHTMARE!

 
At 10:32 AM, Anonymous Anonymous said...

oh yes safeway and its help the customer even if you go into overtime...ok...till the next day when you get called into the store mgrs office....what about no overtime don't you understand....but i was helping a customer....no excuses...one more time and you outta here...well do i help the customer or not!...this company deserves to go under...5S asshole steve burd should be send to guantanamo prison,
asshole....

 
At 4:47 PM, Anonymous Anonymous said...

Wow, you're all idiots... complaining about a company that has taken the time to EMPLOY your lazy ass. You're all pissy about working by their rules? guess what, that's life isn't it!?

I have worked there for two years and have moved to manage my own department, you have no idea how stressfull it is for me, yet alone someone who manages the entire store...

 
At 1:38 PM, Anonymous Anonymous said...

I hate safeway so much. I got a gift card for like $130, and then I bought something for like $5 at safeway, and they stole $80 from my account!! So I asked everyone in my family if the spent $80 at safeway, and they didn't. So I called the gift card mall, and they said, "Well you have 2 options. 1. Dispute a transaction or 2. Call safeway." So I ask them how long it takes for option 1, and it takes a MINIMUM of 45 days!! And I decide to call the safeway people because I'm going to the mall today, and I was really excited about doing that and buying stuff. But no, I only have $13 and I can't even spend all of that, because it'll cancel my gift card and I won't get my money back. So I decided to call the safeway people. After clicking a million buttons before I could finally talk to a sales representative, they say,
"hello how may I help you?"
me: "Well I called the gift card mall to see how much money I had left, and it turns out that safeway took $80 from my account, so yea..."
them: "Well this is the club card services you have to call the gift card mall."
me: "But I already-"
them: "i can put you on the line with them if you want.."
me: "No, I already calle-"
them: "One moment please."

And it goes to the stupid gift card mall again. Yay, I get to wait 60 days to get my $80 back which safeway stole! GREAT.

 
At 6:09 PM, Anonymous Anonymous said...

hey 4:47 so you run a dept at what $16 an hour...yes i guess we whine because with reduced staff and endless paperwork and the company harassing every worker...here's to you fucktard i been with slaveway for 6 years and seen asshole dept managers think there safe in their job...then your district manager will think your dept should do better and you'll be commuting 50 miles to the siberian slaveway they send your stupid ass to,....it's the company's way of saying ...quit..

 
At 4:56 PM, Anonymous Anonymous said...

Yeah, I work at Safeway too. Oh my gosh it's so annoying. I've been working for over 5 months now, almost 6. I also have another part time job at the public library rand am doing distance education to get my college degree. So, I'm trying to balance all three things as well as my social life. I have so many stories about Safeway. So, as you can see, it's really stressful. I work as a courtesy clerk mostly. I occasionly work as a cahier, but only if they really need me. They get mad at me if I need somebody to fill in my shift if I have a previous shift at the library. My library hours are set, Safeway isn't. Which is very annoying. They recently asked me if I can work more evenings. Which is impossible for me because 4 out of the 7 days of the week, I work evenings at the library. I have had my library job way before Safeway, and I totally like it at the library way better, than I do at stupid Safeway.

I've been trained to ask people if I can take them to the product they ask about. If they don't want me too fine, if they do, ok. I don't say "hi" to every single customer. Only if we make eye contact. I only ask customers who look like they need, if they want help. It's no that we think you're stupid, it's just what we're suppose to do. Some people actually DO want to be taken, so, I guess that's why we partially ask.

I remember having one shift where it was crazy busy, and I was a courtesy clerk. They had me running around like a chicken with my head cut off. I had a bunch of floral wraps to do, and this one guy kept paging me and paging me. for 5 minutes, and I wasn't able to do anything else. He had me go do price checks, get some items for a customer, etc, etc. I understand this is my job, but it's kind of annoying when you have those baskets piling up and you have management telling you to pick up the black baskets. That's one thing I hate, like if you paged on the intercom, you have to go there right away. But, management expects you to other stuff, while you're in the middle of doing a task for a cashier. It's like they think you're dumb for not pickign up the black baskets! There was no way in that day, that I was going to be on top of everything all the time. It's like they expect you to be superwoman/superman.

Anyways, after when I got some free time, I was going to finally get some of the carts in, because they have this thing where the carts have to be full or almost full. So, I went to get a jacket for outside, because it was winter, and it was -20 degrees. As I walked past customer service, the manager was reeming out this girl I worked with because the carts were so low, and it was some how her fault that they were. Which it wasn't. I came back with my coat, and saw that the manager was gone. I told her that, I knew the carts were low, but I didn't have the time to actually go out and do the carts. This girl was one of the nicest people there. If I had time, I would have done the carts. The managers are so dumb. They yell at the wrong people. If they wanted to get mad at somebody, they should have gotten mad at me, because I'm the one who was suppose to be ontop of the carts, but they couldn't let it go just one time because they want the store to be picture perfect so they can get a 100% for the stupid secret customer. They expect you to do everything at once.

I have lots more stories and rants, but I'll save that for another day.

 
At 6:29 PM, Anonymous Anonymous said...

I have been with Safeway for a year and a half now. I've been a courtesy clerk there ever since I started,and we are not treated very well at all. I don't agree with what this company has done as far as it's policies. I hate that we aren't allowed to have facial hair.I hate that there isn't a TV in the breakroom. I hate that we have to paged five times in a row about a clean-up when I heard you the first time,and I hate having to bring the spill caddy )and I don't because it's unnecessary and adds too much time to do a clean-up). I hate that people with less seniority than me get promoted. I hate that despite the fact that sales are awesome at my store,nobody gets any hours. I hate that 5S program where everything has to have a label,including the stapler (If you liked kindergarten,guess what,you get to relive it again). I hate that few people I work with are sociable during lunchtime, everyone's on their damn phone. I hate that we don't have handles on the paper bags. I hate the fact that this job has put me so far backwards,the emotional toll for me has been huge,so much so that twice last year,I thought about committing suicide. I hate just,all of the things that this company is about,I can't wait for the day that I can leave and pick up where I've left off somewhere else. It helps to know,though,that I am not alone in my feelings. Safeway has cost me so much and I can only hope to get it back eventually.

 
At 6:25 PM, Anonymous Anonymous said...

Hi. I posted a post awhile back, I think it's going to be a post or two ahead of th is one. I just finished talking to one of my fellow employees, and realized that I'm NOT the only one at my store who has a problem with the store. Mostly it's the managers. They treat us like dirt. Especially this one manager who has problems with everyone and everything. It's the same one who reemed out the girl at customer service because I hadn't had a chance to do the carts.

So many people have had issues with this particular manager, fI'm so surprised he hasn't been fired! I guess he's nice enough to the customers, so they don't complain. But he's just the opposite to the employees. The same girl who he freaked out at when I was about to do carts got yelled at all day on time. And he came up to her and asked her about something after work, and he was nice about it. She actually reemed him out. It was really funny. It was about time he got it too.

 
At 12:45 AM, Anonymous Anonymous said...

I've been employed at the Safeway deli for over a year and I HATE it. This has got to be the most depressing job I've ever had. The customers are miserable and the management treats employers like crap. I hate all the rules we have to follow when serving customers. Engage, closing and parting comment. Ugh, its enough to drive me insane! I can't wait to quit soon.

 
At 2:34 PM, Anonymous Anonymous said...

Safeway,yes after 5 years with them they apparently did away with the 2-15 minute breaks, employee's get both by union contract and Colorado state law...as i asked the closing manager if i would be getting my breaks ....WHY ARE YOU BOTHERING ME! TALK TO THE STORE MANAGER OR THE DISTRICT MANAGER...

 
At 8:56 AM, Anonymous Anonymous said...

I recently had to change my hours at Safeway because I got promoted in my part time job at the library, so my hours changed there. I had to give them a declaration of avaliability sheet three times since March. Even after that, they still don't listen!

The first time I handed it in, I could have sworn I handed it right to my supervisor. But when she phoned me to see if I could come in on a day that I wasn't scheduled, I said no, I work at the library. She said oh, are you picking up more hours, and I said yea. She said that she had no idea. She also asked why I had to give away a shift, and I told it was also due to the fact that I worked that day at the library. I told her that I had handed in the form, and she said she never got it. It took all of my free will not to start laughing.

So, I went in to fill out the second one. Since I didn't work that week, I had to wait for the next week to see what my hours were going to be. (They only post hours week by week.) When I looked at the schedule, my jaw dropped. I just wanted to scream. They had scheuled me to work on a day I worked at the library, which was a Saturday. I have ALWAYS worked Saturdays at the library, so why they put me done for the time they did, I have no idea.

I had to fill out a third one, and I wrote a note to the store manager, explaining the situation. They're still not quite listening to what I want, but so far, they doubled booked me. But, I've only seen a week, so I don't know how long it will last.

 
At 5:06 PM, Anonymous Anonymous said...

Slaveway.....apparently the district managers have been instructed to tell there store managers that the way to make up for the understaffed stores is to get rid of those pesky 15 minute breaks, 1 hour per employee working an 8 hr shift and 15 minutes for those working p/t..just don't schedule anybody to fill in for their breaks!! never mind in most states that is illegal and breach of the new union contract...don't worry your union rep will go and feign anger!..if they do this to you 1/contact your states labor board..2/this action is also illegal under the federal fair labor standards act...3/ hire your own lawyer and sue there hell-bound ass's off!

 
At 5:07 PM, Anonymous Anonymous said...

oh it's an hour if your not getting your lunch break either..

 
At 5:08 PM, Anonymous Anonymous said...

i hour including not getting lunch either!

 
At 4:47 PM, Anonymous Anonymous said...

I hope they don't do that in Canada. But, I think they are.

 
At 1:31 PM, Anonymous Anonymous said...

There are so many changes I would make to this place if I could,but since no millionaire wants to listen to a guy who makes $8.75 an hour,I'll save these good ideas for someone who will listen.

 
At 9:58 PM, Anonymous Anonymous said...

what everyone is very true but you forgot to mention that the store managers get bonuses for hiring convicts and the mentally retarded so they make up about 70 percent of the store employees, so the 30 percent of employees that actually have self motivation cause we know we can somehow move on to something better are the only ones that work there asses off

 
At 11:11 AM, Anonymous Anonymous said...

safeway workers should get a class action lawsuit going as steve burd and his cronies try to strip away employee breaks....better hurry the way steve and his gang run this company at $22 a share down from $80 when steverino took over as..chairman,president,ceo,reichsfuhrer-5S WILL BE GOING OUT OF BUISNESS IF REICHFUHRER-5S STEVE BURD CONTINUES TO LOSE ON HIS BILLION DOLLAR INVESTMENT SCHEMES DOWN IN MEXICO...hey steve poor mexicans dont have $35 peso's for a casa ley deli sandwich!ASS!

 
At 10:52 AM, Anonymous Anonymous said...

don't you love talking to your store manager about a problem your having and getting the blank stare as the store manager try's to remember the RLD brainwashing answer they are supposed to give!....pretty much the problem with working at safeway is like working at a movie theater as a projectionist...but they won't give you the movie to run ...then ream you out cause customers are complaining!...and you can thank safeway corperate as they relex out in pleasanton,california as these people think up more and more idea's for the $7.79 an hour workers to do...the motto is.. give them more work,more paperwork and cut there hours...as they get there weekly bonus's and weekends off..yeah they think aren't we smart!...see office space...ah yeah i'm gonna need ya to work sat and sun ...ah but not a minute overtime m-kay!

 
At 1:02 PM, Anonymous Anonymous said...

ive worked for safeway for 25 years still on the old contract ,yess all of the stories that they make us do are true! when the service program first started it was good we generally allway's gave good service and all want to work hard and do good but they have raised the bar so high thats its almost impossible to reach ,it used to be a fun place to work at .but now with the sales force it feels like harrassment on both ends i hate my job now sometimes i get anxiety just thinking about it all but i am not going to quit my job yet ( thats what they want) i get 7 weeks vacation plus benifits i cant quit that ,i just do my best at work and tell them that when they harass me about a shop they can-not fire me they may try to break me , i for one would sure like the district managers to work one week in every department to see how it really is ! maybe we should all play their game back to them ?

 
At 7:55 PM, Anonymous Anonymous said...

Safeways Management's idea of running a supermarket is like an airline getting 15 jet's and hiring 4 pilots....WELL...WHY AREN'T ALL THE JET'S IN THE AIR!!!! better call a service huddle during the dinner rush to deal with it!!!and don't forget your parting comment....Sorry Were OPEN!!...safeway stockholders your getting conned by steve burd..as he rides this company into the ground...don't worry about steverino he's got $100,000,000+..from all his bonus's....he be just fine as you stockholders will be holding safeway shares worth .20 cents each...thank steverino..give him another $9 million this year too!

 
At 7:15 PM, Anonymous Anonymous said...

everyone should call Steve Burd the
Reichsfuhrer-5S.......
lost another Billion investing in Mexico,Steve!....get a clue it's a poor country who people come to the U.S.to work so they can send money home, so there family's can eat...thee not going into a Casa Ley for a $7 Starbucks Latte...ASS!...oh i'm sorry...
Herr Reichsfuhrer-5S !

 
At 5:52 PM, Anonymous Anonymous said...

Two more people have been promoted over me again. I have more seniority than these guys and THEY get promoted? What the hell is that? I thought seniority mattered at a union job, I guess I was sadly mistaken. I wonder if Save Mart would like to have me back!

 
At 9:24 AM, Anonymous Anonymous said...

I'm sorry I've only read maybe the first few lines of this post and just have to input my thoughts. As a Safeway employee, we're expected to do it. We HAVE TO, HAAAVE TO always ask that. As a cashier, at the end of a transaction, we have to thank the customer by last name and offer customers carry-out service or help out with their bags to the car.

As much as I don't want to do it a lot of times, for I know, not a lot of customers want to be treated that way. But if we don't, a bitch of a management like mine, will almost harass and force you to do it whether you like it or not. They watch us, there are reports and secret shoppers. And even though you give the best customer service, if you don't do those requirements, you fail!

I've been asked to come to the proverbial manager's office quite a lot of times. The last time the manager talked to me, gave me a choice, whether to do everything 100% of the time and stay or not do it and just quit. Good thing, I got a better job, and I very recently quit as I just can't stay in a job that I don't really enjoy and I'm being micro managed all the time.

 
At 8:56 PM, Anonymous Anonymous said...

"SLAVEWAY" That's what I call it !!! I have been there 30 years, yes I aid 30 years, and I am almost dead, or ready to commit suicide from that hellhole!!! Do yourself a favor, and never work there !!!

 
At 1:00 PM, Anonymous Anonymous said...

I work there and I absolutely hate it! And I have only been working there for a few DAYS!!! I am also getting paid $1 below min. wage! $6.55. And I think I am a happy/ smiley person, but now I don't even want to smile or be friendly anymore. I hate VONS. They yell at you for no reason and the cashiers are so rude to the courtesy clerks. I can't stand it. And I cant take my lunch because it didnt work 8 hours even though my hours are from 8AM to 3PM. And when you work hard and walk all day you need to eat!FUCK THEM!

 
At 11:33 PM, Anonymous Anonymous said...

hey Glenn Zweig...you're exactly the kind of douchebag ass-for -brains customer we safeway emloyees hate. First you are waaay too stupid to notice that all the aisles are clearly labeled, but by no means are you the only one. I actually get customers asking where the ice cream and ice is. REALLY?? I MEAN REALLY??? I always want to say "look for the freezer, shitbag"! Then you complain about the sales service thing we are REQUIRED to do. I know it seems mundane and unnecessary to you but for the one time you have had to deal with it, we have to do it for 8 to 9 hours a day. Believe me, my daft friend, we fu@#$%ing hate it. So the next time you feel a rant coming on, make sure you're not the one being the douche.....cereal asshole, like you said, all stores have it and in large quantities, and maybe before you come to bother US with your stupid questions, take the time to walk your ass across all the aisles and read the signs, because believe me, we do not have the time to help you find all the shit we have out in the open, nor do we want to. Oh, and yeah, use the complaint cards...you'd be doing us both a favor.

 
At 8:27 PM, Anonymous Anonymous said...

its our job to do the things we do!! Rude people like you make our days very long and our job hell! If you do not like the way we run our stores, go somewhere else.

 
At 7:15 PM, Blogger JordanYoung said...

Your blog entry yanks the rage right out of me.

I don't even work at Safeway, and yet I have the common fucking sense to realize that these workers aren't doing this on their own accord, but rather following a store policy.

They have to offer you help out if you buy 2 items or more, and they have to offer to show you where the item is. Believe me, you might not have a problem finding whatever the hell it is you're looking for, but some other person will and they have to be prepared to encounter all sorts of people.

 
At 9:53 PM, Anonymous Anonymous said...

i like the idea of getting micheal moore to do a documentary on this company,i have never seen a company treat employees the way this company does,with threat and intimidation!

 
At 9:53 PM, Anonymous Anonymous said...

i like the idea of getting micheal moore to do a documentary on this company,i have never seen a company treat employees the way this company does,with threat and intimidation!

 
At 8:12 PM, Anonymous Anonymous said...

I currently work at a safeway. By far the worst job I have ever had. The pay is complete shit, and the customers are fucking retarded people who like to go and complain about you over the most minor things. NOONE should EVER apply at Safeway. All you are is cheap labour to this huge company. AHHHHHH!!!!!

 
At 6:50 PM, Anonymous Anonymous said...

World Class Service!..more like Himmler's World Class Service!
one day Burd will retire..and the people who take over will see that ol' Steve...not only turned a great supermarket chain into a multi-billion dollar debt-ridden
ponzi scheme where Steverino earns million's per year and the stockholders get change!..thats the stockholders fault..there fault is debasing the regular employee's with un-ending b/s paperwork..forced donations to safeways charity de jour..well call you into the store mgr's office till you capitulate!
and the usual .....were paying you a good $7 an hour ...you should of put on you application that you can't do 3 jobs at once..
you've only been here 6 hour's and you want a break!..safeway..we have more red tape then the army!

 
At 8:29 PM, Anonymous Anonymous said...

I hate when the same clerk will ask every time I go into the store how to pronounce my name just so she can say it. There is nothing genuine about this practice. Most of the time they don't even look at the customer because they are studying the name and worried about pronouncing it. I also don't want my name announced out loud to the people in line behind me. What is to stop someone from hearing the name of someone at a checkout line and looking them up later. Calling me Mrs. ____ certainly does not make me want to shop there. If someone genuinely cared enough to get to know me it would be different and they would use my first name.

 
At 3:28 PM, Anonymous Anonymous said...

We have to ask people how to pronounce their names if we don't know how. Personally, I don't thank them by name. I think it's way stupid. But, we ARE TRAINED to do this.

 
At 5:28 AM, Anonymous Anonymous said...

If you Courtesy Clerks think you have it bad, try working in Oregon at a safeway gas station. Where customers treat you like shit no matter what.

But wait... I kept a good attitude, smiled, treated people the way id like to be treated and now... whoa... I'm entering the RLD program to enter upper management, after only 3 years.... this doesn't fit everyone elses story.. blasphemy!!

I bust ass, thank by last name, offer to show you were items are and get all my tasks done before I close the store 5 days a week.

I just turned 24, I have visable tattooes, gauged ears and crazy ass hair (gasp! Not safeway like at all).

But you know what I do have? A great attitude, maybe that's why I'm going somewhere... while the rest of you sit here and bitch cuz safeway treated you so bad. Safeway is strict your right, think of us like Harvard. Maybe you just don't make the cut?

If I can go from making minimum wage in a company to soon becoming an assistant manager at 23/hour salary then anyone can.... its just all about the attitude.

Attitude is happiness.
Happiness is attitude.

 
At 6:10 AM, Anonymous Anonymous said...

Additonal notes:

You CAN NOT pump your own gas in Oregon, we do it for you. Which makes our customers even worse.

I started off as a gas station attendant: $7.95hr
Was promoted to fuel station asm: $10.85hr
Was a asm at the fuel station for 1.5 years.
Was promoted again last july to PIC: $15.95hr

 
At 8:20 PM, Anonymous Anonymous said...

Well, I can personally say that I don't have an attitude problem when I work there. I've gotten a lot of compliments about certain things avout me from customers. I'm pretty sure alot of us here have done our best to keep our attitudes in check. I think we just need a place to rant.

 
At 5:07 AM, Anonymous Anonymous said...

Well rant somewhere else, aka fellow employees, husband/wife, brothers, sisters. Don't give the people who enjoy working at safeway a bad rep. I don't mean to sound rude, but if you didn't enjoy your time being employed with safeway then get a new job and bitch about it to your new coworkers. I'm sure they'd love to hear it.......

As for the person who posted this awful thread:
Shop somewhere else, and when your lost and wondering were the gaddamn cereal is, and no where cares to ask "are you finding everything alright?".... tough fucking luck. Should of shopped at Safeway.

 
At 5:13 AM, Anonymous Anonymous said...

I'm sorry I wasn't very clear... when I say "fellow employees" I mean, not online. Not for the world to see. Half of you should be fired for even posting all this BS crap online.

For the record, I have my days that I really hate working... but I save all that for my close friends and family, I suggest you do the same.

Why would anybody talk shit about the company that keeps the paychecks coming every thursday.... or would you rather be unemployed?

If that's so, then put your two weeks in.

 
At 2:03 PM, Anonymous Anonymous said...

Maybe the reason they put it on was to let other employees know they aren't alone, and maybe that's why other people responded with their comments.

 
At 2:10 PM, Anonymous Anonymous said...

I should also clarify, I'm not saying all Safeways are like this. There's probably some good ones out there. From what I read, I think some people are just saying that "you're not the only ones" to other employees, or explaining why certain things are done.

I'm also sure that they have talked to family and friends, and maybe some people at Safeway. They're just probably, again, letting other employees from other stores letting them know that they are not alone. I'm just trying to defend the people here.

 
At 4:26 PM, Anonymous Anonymous said...

You will be fired for posting slander about safeway online, if your currently employed there. That's all I'm trying to say. Watch what you say. The Burdman is always watching......spoOoOoky

 
At 9:29 AM, Anonymous paynasty23 said...

It's been over 16 months since I left my irate comment about facing expulsion for refusing to shave my goatee. I caved in to the pressure and kept my job. But after I took a leave of absence so I could focus more on school, I expected to come back during the 2010 summer. It turns out that the store manager whom I actually respected, lied about the lack of openings or budget issues he was having. Why? Because he hired a bunch of new people but told me he couldn't afford to take me back on. Whatever.

The real reason I feel ticked is after reading the comments by that anonymous prick who claims to have a good attitude.

1)You are the kind of trash that makes Safeway employees' lives miserable. It figures that you would be a manager. For a person who claims to have a good attitude, you seem to have some anger management and arrogance issues. If you act anywhere near that condescending toward the people who work for you, I really feel sorry for them. If things are tough for people, you don't sympathize and look for a way to alleviate the problem. You just say, deal with it weaklings or leave. I don't think that's a good, helpful attitude to have. I think that's pretty cruel actually.

2) Most of the employees who post comments here probably hide their feelings, work hard, and present a happy face at work to customers and coworkers. But they are human and they like having the opportunity to vent. What, are they supposed to keep their frustration bottled up inside? That's pretty unhealthy. This is an anonymous blog so it's the perfect place to complain. No one is being hurt other than perhaps the Safeway company, which I'd say is a good thing.

3)Why do you care if we're complaining? What's your problem? If you really have a positive attitude, why do our remarks cause you to display such negative energy: such anger and condescendance?!

 
At 1:01 AM, Anonymous Anonymous said...

I am the "prick" who posted.

Dear Mr. Goatee,

I'm sorry to tell you but, sadly.... my store loves me, I'm laid back, considerate and get along with all my employees. I worked at the gas station and moved into the store, I had to mesh with checkers who've been working for safeway for 20 years, as there boss.

I walk the older female employees out to there cars at night when its dark after they've clocked out, just so they don't feel like they'll "get mugged".

I don't need you to feel sorry for everyone that works for me, its not needed.

If you were in my shoes and busted ass and got somewhere because of your work ethic, then you'd be a little pissed to hear people slander what you've worked so hard for. Id love for you to work at my store, and as much as you don't believe it, you'd like it too. I've promoted 4 people in 7 months that would never of been noticed because sadly at safeway a lot of our hardest workers are overlooked.

Your just as entitled to call me a prick as I am to be upset about what people are posting. What are you going to school for? Once your in any kind of upper management in safeway, they will pay for 80% of your schooling. Management means any department manager or PIC or higher.

My philosophy on attitude is: its a lot easier to be rude and speak your mind. But it really shows character when you can and are willing to out of your way to be nice.

With that being said, I do apologize for my previous posts if I was rude. I really didn't expect anyone to reply and/or be effected by what I said.

 
At 7:15 PM, Anonymous Anonymous said...

I love the people who think that slaveway is a great place to work..why are you all bitching,etc...my question....
WHY DID YOU GOOGLE "I HATE SAFEWAY"?
sieg heil to der Reichsfuhrer-5S
Herr Burd....
and the Safeway board like the neutered Reichstag!..says we were just following orders!
Wegmans the upscale store that Safeway ripped off the lifestyle store theme from...but forgot the humanity..Wegmans Grocery stores are always in the top 3 of best places for employees to work...you do not have to yell,scream and threaten an employee because you understaff your stores and as a rule have no one at customer service...Slaveway is a joke in the grocery industry!...by the way..why doesn't slaveway care that there employees have familys who hear about the way safeway treats them and won't shop there...answer:
Steve Burd is sitting on $200,000,000 that he paid himself, he is in his 60's, and doesn't give a shit what the board of directors think let alone what a peon employee thinks!
and the shrink...yes the new shrink obsession..how do we get rid of the 30 year plus employees ...shrink audits then say they were stealing...it must be nice to end your career at safeway after 30 years by being escorted out by security!!

 
At 7:15 PM, Anonymous Anonymous said...

I love the people who think that slaveway is a great place to work..why are you all bitching,etc...my question....
WHY DID YOU GOOGLE "I HATE SAFEWAY"?
sieg heil to der Reichsfuhrer-5S
Herr Burd....
and the Safeway board like the neutered Reichstag!..says we were just following orders!
Wegmans the upscale store that Safeway ripped off the lifestyle store theme from...but forgot the humanity..Wegmans Grocery stores are always in the top 3 of best places for employees to work...you do not have to yell,scream and threaten an employee because you understaff your stores and as a rule have no one at customer service...Slaveway is a joke in the grocery industry!...by the way..why doesn't slaveway care that there employees have familys who hear about the way safeway treats them and won't shop there...answer:
Steve Burd is sitting on $200,000,000 that he paid himself, he is in his 60's, and doesn't give a shit what the board of directors think let alone what a peon employee thinks!
and the shrink...yes the new shrink obsession..how do we get rid of the 30 year plus employees ...shrink audits then say they were stealing...it must be nice to end your career at safeway after 30 years by being escorted out by security!!

 
At 2:32 PM, Blogger bookmanwhb said...

I work for Safeway and just got suspended because I didn't thank a customer by name and put the wrong code in for a fruit. They don't tell you what the mistake is and write you up. So now I gonna been out a week's pay. That's why we bug you. By the secret shopper thing is so unfair to the employees. You can miss one thing and they come down on you. The guy above is right. I have been at Safeway for 4 years and it sucks. bookmanwhb

 
At 2:36 PM, Blogger bookmanwhb said...

I hate Safeway and I have worked there for five years. I got suspended today because I didn't thank a customer by name and put in the wrong code for produce. That is how Safeway is with its employees. They forgot all the good you do like I only call out with I am sick, I alway am in the top two for raising money for their stupid donation drives. (which I hate) Forget last year I have three perfect shops. They just focus on the bad. So now I am out a week's pay. Thank you Safeway.

 
At 10:40 AM, Anonymous Anonymous said...

May the farce be with you...a used car saleperson has more dignity than a safeway employee.This company spends THOUSANDS of dollars on such bullshit like spray paint for the 6 wheelers/uboats, trophies and my personal favorite irons and ironing boards.Yes the shallow mainded pea brain district manager has decided that our ugly ass shirts should be ironed.The "walk throughs"are another joke.All of the managers are in a frenzy, cleaning and making sure there is no dirt for some worthless corporate asshole who makes too much money and has an ego to match, and is in the store for usually less than an hour.
We have steadily lost customers due to the high prices, sales farce and lack of employees....but you can rest assured that the managers will get their bonuses.This company has way too much management, makes arrogant decisions and NEVER admits to any wrong doing. They are bigoted bullies and will soon go down the tubes...I just want to get my pension before it happens.

 
At 5:02 PM, Anonymous Anonymous said...

April, 14th 2011.Time Stamp for reference to the 6 years of rants on Slaveway previous to my comment. I too work for safeway. In the future I will always Google "I hate......." for whatever company I am going to apply for, because if I came to this thread prior to being hired I might have held out for the next Job back in 2007. I started off in the booth. I was hired for a re-grand opening. I worked my ass off and made booth manager after 1 year and 2 months. I was Booth Manager for a year and a half and was promoted to 2nd Assistant(the biggest mistake of my life). I was then demoted after a year and 3 months back to booth manager becasue I knew my manager was doing stuff against company policy and I didnt turn him in. Disclaimer; the girl who was 2nd Assistant before me was fired for undermining management because she tattle tailed on my manager for the same shit that I was demoted for not telling. Explain that one. The DM told me that in the wake of all this they were giving me the option to resign or take the demotion and the only reason I was even being offered the demotion was because I was so forth coming and truthful when all this came out in the open. So here I am back in the booth and in-charge of all the cash again. I would never recommend safeway to anyone. In this tough economy I have had multiple potions open and I am in a position to vouch and get people hire but I would never let an unemployed friend get hired there.

 
At 3:21 PM, Anonymous Anonymous said...

now there going after store mgr's...using the bad shrink numbers...well you showed up and ran your butt off..for 30 plus years....instead of a gold watch ..were having security toss you out on your ass...i'm sure you'll have no problem finding something else....

 
At 5:14 AM, Anonymous Anonymous said...

I fucking hate safeway.....and their "supirior service" gets worce they have implemented elete coustomers (those ppl who spend over 9000 in the store a year) get special perks. sounds nice? hers where it gets creepy. the store manager has been equipped with a black berry which he carries on him at all times. and every time one of you elete shoppers goes thru a till and scans your club card he is notified via black berry what your name is and what till you are currently standing at. (we have all been instructed not to tell you this) then hes going to walk up to you and pretend that he knows who you are and that he sees you shopping in here all the time....pssst hes lieing. They claim its not illigal or against any privacy acts but just in case dont say anything or he'll reim your ass out. fucking creepy man.

 
At 4:21 AM, Anonymous Anonymous said...

Ive only been working at Safeway two weeks and its already making me suicidal! Im working in the Deli so its all about kissing ass and shoving products down the customers throat. I helped ONE customer without making a sale suggestion and I got ripped 3 new assholes open by my manager who was sneakily listening around the corner. You can do a million things perfectly and they will never say a word, but God forbid, you forget to push the sale of one of their products and you will hear about it from 30 different people for atleast 10 minutes each time. Its like in the movie 'Office Space' when the managers keep saying.. "DID YOU GET THE MEMO!? DID YOU GET THE MEMO!?" "YES.. YES.. I GOT THE FUCKING MEMO! I HEARD YOU THE FIRST 100 FUCKING TIMES!!!" This is seriously the WORST JOB I HAVE EVER HAD! Everything people have said on here is true. Including the fact that they will hire anyone. I didnt know that there would be a drug test for hire. I literally went to my interview stoned and even took some tylenol with codeine the night before.. I snuck a peek at my Saliva test kit when my manager left the room.. I CLEARLY tested positive for cannabis AND opiates but SHE STILL hired me anyway. They probably assume people are going to get high after work anyway.. How could you not want to get fucked up after spending 9 hours of your day in the 13th layer of hell...

 
At 1:40 AM, Anonymous Anonymous said...

I have worked for Safeway for nearly 2 years, first as a cashir, then a clerk in charge, and now a general clerk. For those people who have their managers tearing them a new one, I suggest u tear them one right back. That's what ibdid and ever since then thev have treated me netter than they did b4, not that that's saying much.... As far as I'm concerned, I'm gunna quit soon and when I do I will go out with a bang.

 
At 11:16 PM, Anonymous Anonymous said...

This job is pretty much garbage and anyone who actually sticks up for a piece of shit company like this is a complete retard. I'M AN ASSISTANT MANAGER AT SAFEWAY GUYS, LOOK HOW SUCCESSFUL I AM... Give me a break. Want to know why this company is fucked up? I took four weeks off of work because my mom passed away from cancer and about 2 months after I get back I was forced to call in sick because I was actually sick (WHOA, CRAZY HUH!?) Anyways, my manager basically bitched me out because "you've recently had a lot of time off". Are you fucking kidding me? Not to mention working in an outside department like produce is a complete fucking joke seeing as how this idiot manager schedules two openers, one leaving at 9am (sometimes earlier) and the other leaving 90% of the time before noon leaving the entire rest of the workload for the closer. Oh, and god forbid it's not all finished in the morning aside from all the checking I do and fucking showing idiot customers around the store all day, I get bitched at on a daily basis by a manager who is too much of a pussy to say shit to my face and has to write me 3 paragraph notes about why I need to pick up my slack. Here's a thought, spend less time writing notes and more time working and maybe more work will get done. WHOA, LOGIC!

 
At 11:48 PM, Anonymous Anonymous said...

I dont know where this "person" was talking about...but...Not all checkers make $18 an hour. I have been at Safeway for 25 years and I make $15.50 an hour. Get your facts straight

 
At 9:49 AM, Anonymous Anonymous said...

Safeway inc.after the 4th quarter reporting period jan.2012 will recommend that the shareholders accept the offer of Wal-mart.immediately Wal-Mart will close all stores for 3 weeks to install their people...current Safeway employees will have to interview with the Walmart installed management team ,it will also void the current union contract...no more union!..apparently Burd wnts to concentrate on his public service,Obamas commission for health!! start looking for a new job because you'll be un-employed by Feb.2012!!

 
At 6:37 PM, Anonymous Anonymous said...

Wow. I'm pretty sure I work with some of you whiners. Safeway has higher standards than other grocery chains, and as there are with ANY company or workplace, there are mandatory policies. Check your attitude at the door or you get what's coming!!

 
At 5:58 PM, Anonymous Anonymous said...

higher standards..like no one ever at customer service ..the 1 courtesy clerk...the 2 checkers..they bend you over and do you dry!...it's a mental ward..auditor's auditing the auditor's..,,un-ending walk through's which after the store staff goes crazy to make the store look good with little help..and have someone from district or corporate spend 5 minutes in the store...i don't like where that tier of candy is at!...FIX IT!

 
At 9:59 PM, Anonymous Anonymous said...

After a week long vacation from working at that place, I've realized that I'm so much happier away from it. When I got back to work today, I knew that I didn't want to be there anymore. I've had enough of the place,my hard work has never paid off, there is no possible way to move ahead unless you kiss someone's behind long and hard and I honestly don't know how to do that. I've longed for the day I could leave that place for a healthier change of scenery and I think it is time I did. I've grown tired of their ways of doing things and being stuck doing the same stuff every day. Sometimes you know when the right time to go is and I think I have found it. They can take the crummy wages and crummy hours they give me and bestow them on to someone else. I'm through with it all. I think if this industry wasn't a former shell of itself maybe a lot of us who have left or are thinking about doing so would have stayed otherwise. It's just not that kind of a job anymore where you can make a career out of it. You just stay there until somebody better comes along. It's kinda sad,really.

 
At 10:26 AM, Anonymous Anonymous said...

first off i work at the deli in vons and while i dont HATE my job there are so many things that piss me off about it. Like how when applying to an outside department instead of courtesy clerk they told me corporate policy is you have to work at courtesy clerk first, then i go on to see numerous people hired with no job experience to outside departments WTF, meanwhile i had 2 years work experience making 12 $ an hour. Also its bullshit my raise going from courtesy clerk to deli clerk was a whopping 10 FUCKING CENTS, meanwhile now that i handle food i have to PAY 25 bucks to go to a class for 5 hours. So my raise doesn't actaully give me any additional money until 650 HRS!!! so basically half a year to draw even to what i was making as a courtesy clerk. Also of course fuck their service policy i hate being a fucking robot and saying the same fucking lines over and over or risk getting chewed out for missing a shop. So vons expects theirs employees to be world class in service but only the old people there are making any real money, the rest of us are making below minimum wage after union dues, and fuck the union they fuck the high school and college workers to benefit the old fuckers who have worked there forever and have no other skills to do anything else. I have worked there for 10 months and have already had to pay 375 to the union, FUCK SAFEWAY, FUCK THE UNION, FUCK EM ALL

 
At 12:14 PM, Anonymous Anonymous said...

Iv been there for 15 years.its the worst its ever been.they have cut 120 hours off a week on the front end and still are busting our arses for more.they have cut staff in every department.poor deli workers get shit on by customers.management walks around feeding there faces.Im a hard worker and didn't mind my job but the place has gone to shit.I asked for 2 shifts 2 be changed so I could study at night.on the spot I was told sorry can't do it.Iv done everything that's been asked of me only to be shit on.they only give a shit about profits.customers are rude even though ur polite.I'm sick of sleazebags.when u talk to me u don't have to put ur face 4cm in front of my.get the fuck out of my personal space.don't talk 2 me in a childish tone and say good girl well done love,sweetheart, darl,darlsy,dear,kid,hun.please please don't cough on me.lick ur fingers then pass me money.stop feeding ur fkn nasty spoiled kids.teach them 2 wait and some manners while ur at it.dropping food everywhere so someone slips then sues.they'll pay for that buy cutting more staff.and all u snobs that thought u could treat me like a stupid piece of shit because I work at a supermarket.I now laugh when u get frustrated when u stand at selfserve and can't figure it out.don't talk over the top of me when I'm talking to my supervisor trying to figure out a problem.don't come through and tell me the $30 steak you have stuffed in your handbag with the woolies label that you got it from down the road.I don't care about ur husband's hemorrhodes.do you think I wasn't going to notice the 10kg dogfood under ur trolly.oh but u forget its was there just like you forgot the icecream you don't want now doesn't go on the shelve next to bread. next time u complain about prices do u think I eat for fkn free.oh ur kids are eating u out of house and home and u can't wait til schools back.u chose to have them now I'm stuck with u and ur arrogant shits climbing all over my work space smashing buttons on my computer,do u let them do that at the doctor's,solicitors office etc.when you can't speak English don't get pissed at me because I don't understand u when I'm trying to.the sign says the checkouts closed don't pretend u didn't c it or go but I only have 1 item.so do the fkn ten people behind u that are eyeballing me cos they think that's goin to change the fact that IV done 9 hours and want to go home.when u bring empty packets in and say I tryd it but didn't like it.no you can't have a refund u scab.when u squash ur bread cos u put it in the bottom of ur trolley don't throw it at me demanding another 1.gee do you think I struggle going to work every day.thanks to all the great customers that are easy going and treat u like a human u are the ones that make it that little bit bearable.speak to us like you would like 2 be spoken 2 and ur more then likely goin to get better service in return. Have a nice day

 
At 6:10 PM, Anonymous Anonymous said...

Safeway's new plan is to replace all the workers who make $16 an hour or more so they can hire 2 people for $7 per hour! it's pretty bad as Safeway goes down the toilet...unless you like waiting 20 minutes at customer service to buy a stamp! oh and their planning to fire the checkers as they switch to all self-check outs!

 
At 9:09 AM, Anonymous Anonymous said...

feel sorry for the non-union workers at the Conifer,Colorado Safeway. Jeff Patch the store mgr should be in a mental ward.doesn't help he's a screamer with lots of profanity aimed at the helpless employees. the Denver Division HR people should be fired!

 
At 4:11 PM, Anonymous Anonymous said...

Ive worked at safeway for 8 long years. we are trained to say these things, if someone asks where something is we tell them , then we have to ask if the customer wants us to take them to the item. if you take them to lets say produce you have to then offer a sample then after all that you have to give a parting comment to the customer. thats just a store stocker a cashier has even more steps that they have to say to a customer. ya see safeway is a sick company that they pay a secret shopper to come into the stores and test the employees on there suppose world class customer service. then that secret shopper sends down a score to that store on who was shopped and if they missed things to say or they got everything right. if you got something wrong you then get bitched out by the store manager,the 1st and 2nd assistant manager and then your department manager. if you miss 3 shops in a row you are then sent an hour away to a customer service training center thats suppose to help improve you service. so in reality you have 4 different people yelling at you because you missed one of the 7 steps of customer service you have to master. the sick part is that our managers get shopped all the time and they fail everytime, they like to go by do as i say not how i do. steve burd the ceo he can go suck a cock on this world class service. not on top of that safeway cuts employees hours week after week after week. its all so the ceo's and store managers get a huge bonus at the end of the year. its a fucked up company, store managers that do nothing, departmnent managers that are dumb as dirt and know how to do less then the employees they are in charge of. this place is a shit hole, they dont call it slaveway for nothing. let me give you an example i went to the grocery department in 2005 now grocery consists of grocery/dairy and frozen all put into one department. in 2005 grocery department was given a total of 550 to 600 hours a week to disperce to the employees from full time to part-time. fast forward to 2012 and grocery dairy and frozen now have been cut back all the way to only 250 hours. so the company expects every employee to do 2 to 3 times more work then in years past. ive had days where im working in 3 different departments its a joke. ill have to do dairy, then go into the back room and do receiving , then do frozen. during the holidays ive even gone out and pushed carts they will have you working everywhere and they wont even give you a full 8 hour shift to do it in. so with all of that how can this company expect an employee to get a perfect shop when your running around like a chicken with its head cut off all over the store i dont have time to take a customer to the other end of the store just to show then where pasta is i just say its in aisle 1 go find it yourself asshole.

 
At 8:26 PM, Anonymous Anonymous said...

I started working at Safeway as a cashier and then they "promoted" me to bookkeeper, where you handle tens of thousands of dollars. They didn't give me a fucking raise. I went from doing a job that a retartedI monkey could do to a job most adults can't do. They gave me the responsibility to close an entire store, trust me with locking the safe and everything, and I'm only 15. The only reason I'm still bookkeeper is because it looks great on a resume so I can get the fuck out of here. I HATE SAFEWAY DON'T SHOP HERE

 
At 12:27 PM, Anonymous Anonymous said...

You my friend are an imbecile. The fact that you asked where something is just stupid there's signs above all the isles usually I work at a Safeway store in the produce section and there's nothing more annoying than when I'm on my way to the produce section from the prep floor someone asks; "Hey where are the batteries", I say sometimes in the battery section just because they are too lazy to look at the signs. Or I say sorry I only work in the produce section, or ask someone at the service desk. So many rude people frequent the store I work at.

 
At 11:03 PM, Anonymous Anonymous said...

I agree its annoying i can understand when they ask you " would you like us to show you?" Every single time ,BUT why we ask every single time is not because we think you can't find it , it's simply the fact that if you were a "secret shopper" we would fail our shop ! Being shopped sucks because you have nooo idea girl,boy,old,young,small,big ! Sooo its not like we honest want to aways show you as a checker most of the time if they say yes we sigh * but failing a shop effects everyone in the store & moods of management ! Honestly ..... Maybe you should somewhere where no one talkes to you , its our job to ask you things, thank by last name, & ask if you'd like help out. Sorry that is such an annoyance to you ! Ex checker of 3 years@ safeway

 
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At 11:34 PM, Blogger Lily Honey said...

Wow...I wish the worst part of my day was getting too good of customer service at safeway!

 
At 1:48 PM, Anonymous Anonymous said...

Employees are forced to ask these questions. If we don't we get written up and belittled by the store manager.
We have secret shoppers every other week.
Believe me, customers aren't the only ones with complaints in regards to how things are handled in this company.

 
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At 9:09 PM, Anonymous Anonymous said...

I have worked at Safeway for over 13 years. I have never come across an employee who is as annoying as you are describing. Like everyone else's comments we are required to ask if you would like us to show you were it is. It is called polite customer service. Do you really think we want to help you NO. It is annoying customers like you who over react because there are angry and bitter with their own lives that make safeway employee hate their job. I wish I could record customers and play it back to them. People are so rude. My solution to you simply open your own eyes and look for yourself instead of being so damn lazy or go shop somewhere else.

 
At 5:28 PM, Anonymous Anonymous said...

if your in the fuel station you may have the great misfortune to meet joe pettus, safeways senior vp for fuel ..satan never made such a ugly, anger filled abortion of a man,who will burn forever in the fires of hell

 
At 4:01 AM, Anonymous Anonymous said...

I have worked at Safeway for a year and a half.

Sometimes at night i pray for a customer to push me over the edge so i can go apeshit on them and feel justified in my head (but still fired nonetheless)

Timestamp is july 2013

 
At 10:35 PM, Anonymous Anonymous said...

Fuck Steve burden fuck the union fuck the annoying black cashiers that get in your business fuck corporate assholes fuck vons fuck secret shoppers fuck sweep logs fuck observations fuck managers fuck carts fuck paperwork fuck loss prevention fuck Obama fuck bills fuck handicapped workers at vons fuck rainchecks and seriously fuck wearing a tie and white shirt fuck that dress to impress customers do not give a shit

 
At 7:00 PM, Anonymous Anonymous said...

Even though I HATE the f word , I agree with everything you wrote except the handicapped part

 
At 7:14 PM, Anonymous Anonymous said...

I got freed from Safeways crap.... I worked at dominicks for 39 years

 
At 8:08 PM, Anonymous Anonymous said...

I just got laid off or whatever you want to call it after 39 years at Dominick's along with 6600 other people. None of us did anything to cause it. I hope it doesn't happen to you you pompous ASS

 
At 5:33 AM, Anonymous Anonymous said...

I must say I thought only the Dominick's division took the beatings and all the grasp from Safeway. I agree now there nation wide A holes. Yes Safeway wants to have that old mom and pop friendly neighborhood repore. For those of us that had been with Dominick's for years had that we were trained by the best . Mr.D himself.. but Safeway thought we needed to do it there way and customers hated it !!! We list customers from it, butt out was our fault because we became inproductive...... they chased the business away and then try to blame us.... Safeway you and your share holders are idiots.....I can't wait to see what you have to say when you have to stand before God. 6000 + people unemployed. shame on you ........

 

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